FAQ

What we find on the new CP website and App?

With the new CP website and App, are there any changes to online ticket purchasing?

How do I register as a Customer?

What are the advantages of registering and having a CP Customer account?

CP Card – How to request?

CP Card – Can I choose between a physical and digital card?

CP Digital Card – What is it for?

CP Card – How much does it cost?

Navegante Card – How to request it?

How does the online request for CP or Navegante cards work?

How can I buy the Green Rail Pass online?

If I get a new CP physical card, can I access my previously loaded tickets?

I have specific mobility needs. Does CP have a service to help me?

I want to travel. What ticket options are available?

How can I buy a train ticket?

What are the prices and discounts for travelling with children?

How can I find out the train times?

How do I know if the train will arrive on time?

There is no ticket office or vending machine at the station where I board. How can I buy a ticket?

Can I store my luggage at the station?

Can I take my bike on the train?

Can I take my pet on the train?

Is there wi-fi on board?

Are there discounts for travelling in groups?

Where and How can I use the Green Rail Pass?

What cards are there for travelling on the Urban Trains?

Which card do I need to top up my Pass?

Where can I buy/top up my card (Urban Pass)?

Where can I check my card balance?

I forgot to top up my Pass. Can I travel?

How do I validate my Ticket or Pass?

If I have a Pass do I also have to validate it?

I don't intend to travel. What is the deadline for requesting a ticket refund?

What to do if you lose your ticket?

I lost something on a train or in a station. What can I do?