Ticketing Agent - Sales Department

20 July 2026

 

Number of vacancies: 22

 

Locations:

Central Region (3 vacancies): Coimbra-B and Santarém;
Lisbon Area (15 vacancies): Cais do Sodré, Cascais, Entrecampos, Lisbon-Rossio, Lisbon-Santa Apolónia, Oeiras and Queluz-Belas;
South (4 vacancies): Évora and Faro.

 

About the Role

We are looking to recruit customer-focused Ticketing Agents to provide support, information and operational assistance for sales services, actively contributing to the quality and efficiency of the service provided.

 

Main Responsibilities

  • Provide customer support, seeking to satisfy and/or refer identified needs for resolution;
  • Sell, record and process revenue from the sale of tickets and/or other products from partner organisations, at ticket offices and on trains in transit;
  • Collect payments and restock vending machines with change and consumables;
  • Where necessary, carry out checks and inspections of tickets on trains or at platform access points.

 

Working Hours

  • Shift-based working pattern, characterised by irregular hours, including day and night shifts, work at weekends and on public holidays, with rotating rest periods.

 

Mandatory Requirements

  • Educational qualifications equivalent to the 12th year of schooling or equivalent;
  • Good knowledge of English (spoken and written).
  • Preferred Requirements
  • Professional experience in sales activities, customer service or the security of people and property;
  • Knowledge of Spanish and/or French;
  • Proficiency in using IT systems and technological equipment.

 

Skills

  • Excellent communication and interpersonal skills;
  • Strong customer focus;
  • Sense of responsibility, attention to detail and professional ethics;
  • Ability to work under pressure and to manage conflicts.

 

We offer

  • A role within a solid, collaborative and stable company;
  • A permanent employment contract;
  • Mobility benefits, including access to travel on CP trains and rail transport facilities across Europe;
  • Health insurance;
  • Access to exclusive benefits through agreements and partnerships with various organisations.

 

Selection Process

  • Candidates will undergo a psychological assessment, an English language proficiency test, an interview and a medical examination;
  • Entry into the Ticketing Agent role is subject to attendance at a specific training course, lasting approximately 4 months, and passing the relevant final assessment exam.

 

Required documentation

  • School leaving certificate;
  • Criminal record certificate, to be submitted for the purposes of signing the employment contract.

 

Application

Only applications submitted via the online form by 16 August 2026 will be considered; please ensure that all fields on the form are completed. The Curriculum Vitae must be attached directly to the form.

The School Leaving Certificate and Criminal Record Certificate must be sent to recrutamento@cp.pt, quoting the reference RE 34DPC/2026. Applications that do not meet these requirements will not be considered.

For any further clarification, please contact recrutamento@cp.pt, quoting the reference RE 34DPC/2026.