Qualidade e ERM | CP - Comboios de Portugal
2025 Missions
We supported 41 organisations and carried out 73 initiatives, strengthening internal cohesion, community support and inclusive mobility.
CP’s Corporate Social Responsibility integrates transparent and ethical practices into the Company’s operations, promoting sustainable development, social well-being and environmental conservation.
As a public rail operator with a nationwide presence and significant daily impact, CP plays a distinctive role: strengthening organisational culture and internal well-being, promoting inclusive mobility and supporting community development in collaboration with partners and public and third-sector organisations.
In 2025, CP supported 41 external organisations through travel assistance, the promotion of campaigns on CP’s channels, in-kind donations and community engagement initiatives, ensuring continued action in areas such as inclusion, citizenship, health, social response and public awareness.
We maintained regular protocols and partnerships with organisations such as Associação Salvador, Corações com Coroa, Associação de Lares Ferroviários, SANGFER, FERROFER and Clube Ferroviário de Portugal, amongst others, reinforcing the consistency and predictability of support throughout the year.
In terms of community support, we supported schools, associations and institutions working with children and young people with special needs, people at risk, the elderly, refugees and other vulnerable groups, promoting access to opportunities and mobility.
As part of our campaign promotion (on CP channels such as the intranet, the CP website, social media and communication materials on board our trains), we supported public service initiatives, notably:
- ARIA — “Give the Green Light to Mental Health” campaign;
- Portuguese League Against Cancer — “Pink October – Breast Cancer Prevention”;
- Portuguese Association for Rare Diseases — “Rare Diseases” campaign;
- CRESCER — “CRESCER Community Intervention” campaign;
- Stray Animals Association — “Stray Animals” campaign
Agency for the Integrated Management of Rural Fires — “Portugal Chama” campaign.
Donations in kind remained a significant form of support, including the donation of beds to SOPRO, files to the Portuguese Council for Refugees, and goods to the Street Animals Association.
Internally, in 2025, we strengthened our employee-centred approach, promoting cohesion, well-being, and a sense of belonging through initiatives throughout employees' careers and actions to raise awareness and foster internal engagement.
To support key moments in the career cycle, measures were implemented, such as:
- Welcome packs for new employees, enhancing integration;
- Retirement packs, marking the transition to a new stage;
- Summer camp for children and dependants, promoting a work-life balance.
Health and well-being remained key priorities, with awareness-raising activities and information sessions, including online sessions on International Women’s Day, oral health initiatives, mental health initiatives, and the promotion of screening programmes and opportunities for physical activity in partnership with external organisations.
Agreements offering benefits to employees
CP offers a structured package of benefits arising from the employment contract and supplements this with agreements with external organisations, facilitating access to relevant services and contributing to people’s well-being.
In 2025, there were 59 active agreements across Health, Well-being, Travel, Motoring/fuel, Culture, and Services.
Employee Engagement and Corporate Volunteering
In 2025, employee engagement was strengthened through participatory initiatives and corporate volunteering, bringing teams closer to social and environmental causes and reinforcing a culture of active solidarity.
Among the initiatives carried out, the following stand out:
- Beach clean-up with the League for the Protection of Nature;
- Food distribution in partnership with Refood;
- Painting a house in Olivais with CRESCER;
- Screening of X-rays in collaboration with AMI.
In 2025, CP consolidated its approach to accessibility, further modernising the fleet and boarding support facilities, notably:
- Installation of lifts in 55 regional electric units, with accessible toilets and audio/visual information systems, increasing the proportion of trains suitable for transporting passengers in wheelchairs to 82%;
- More ramps to improve boarding and alighting (Porto urban trains and Cascais Line);
- Delivery of new 2700 series trains with accessibility features (floor level with the platform at 760 mm stations, universal toilets, assistance call buttons and dedicated spaces);
- Award of contracts for 117 new urban and regional trains, plus a further 36 planned, with advanced accessibility specifications.
Ticketing and digital channels in stations:
- The SIM service expanded from 139 to 216 stations;
- 3,949 SIM requests were recorded;
- Improvements were completed on ticket machines with remote support and enhanced accessibility;
- The new CP website and app were launched, developed in accordance with digital accessibility standards.
CP maintains the role of Advisor for Customers with Special Needs and convened a new meeting of the Advisory Council for People with Special Needs (CCPNE), which included representative bodies and gathered feedback on progress and challenges.
