CP App Accessibility and Usability Statement

CP – Comboios de Portugal will publish the accessibility and usability statement for its mobile app shortly, in accordance with Decree -Law No. 83/2018 of 19 October, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of websites and mobile applications.
Under Article 9 of Decree-Law No. 83/2018, organisations must adopt the monitoring procedures set out below. Procedures A) and B) are mandatory. Procedure C) is recommended.

A. Automated assessments carried out:

  • Work in progress, expected completion: 31 December 2025.

B. Manual assessments carried out:

  • Work in progress, expected completion: 31 December 2025.

C. Usability testing with persons with disabilities:

  • Planned as part of continuous improvement.

This statement was last updated on 27 April 2026.

To contact CP – Comboios de Portugal, send suggestions, make a complaint or request further information about the accessible content and features on the website, please contact:

The CP – Comboios de Portugal mobile app is constantly evolving to ensure a digital experience that is accessible to all users. Regular automatic and manual assessments will be conducted to meet the criteria for obtaining the Silver Accessibility and Usability Seal.

Under Article 13(1) of Decree-Law No 83/2018 of 19 October, any person with a disability who is treated less favourably than another person in a similar situation may lodge a complaint on the grounds of discriminatory practice.
The National Institute for Rehabilitation (INR, I.P.) provides a complaint form for reporting instances of discrimination, which are then forwarded to the relevant authorities. Each year, the INR draws up a report on the implementation of Law No. 46/2006 of 28 August, which prohibits and punishes discrimination on the grounds of disability and increased health risk.