CP App Terms and Conditions

Discover the purchase conditions, discounts, and other benefits of the CP App.

This App allows you to purchase tickets for Alfa Pendular, Intercidades, Regional, InterRegional and Coimbra Urban Trains, as well as travel supplements for Porto Urban Trains, up to 60 days in advance and up to 15 minutes before the train departs from your station of origin. 

In Wallet > Mobility Cards, you can also purchase some card-based tickets (see the available tickets here).

To purchase tickets, you can log in to the myCP Customer Area or proceed as a guest (without registering) by filling in the passenger details and providing a valid email address where your tickets will be sent. During the purchase process, you have 15 minutes to complete your transaction.

To plan your trip, the CP App allows you to search for timetables, stations, or trains, and you can track your route in real-time during your journey.

Customers with reduced mobility who need assistance getting on and off the train should consult the SIM Integrated Mobility Service Procedures Manual and the list of stations with SIM for wheelchairs and mobility scooters. You should also make sure you book the SIM.

By reading these terms and conditions, you are deemed to have accepted them. If you disagree, you may uninstall the CP Application at any time.

  • Name: CP – COMBOIOS DE PORTUGAL, E.P.E. (hereinafter referred to as “CP”)Headquarters: Calçada Do Duque, 20, 1200-433 Lisbon
  • Tax number: 500 498 601
  • Email: institucional@cp.pt. 
  • Telephone:
    • National calls:  210 900 032 
    • (Price of a call to the landline network according to your tariff);
    • International calls: +351 210 900 032
    • (Price of a call to Portugal according to your tariff);
    • 808 line: 808 109 110 
    • (Price of a local call according to your tariff, with a maximum of €0.07 + VAT for the first minute and €0.0277 + VAT for each subsequent minute on working days from 9 a.m. to 9 p.m. or €0.0084 + VAT from 9 p.m. to 9 a.m., weekends and public holidays, as defined by Anacom).

To create an account or access it, enter your username and password, biometrics (if your device has this option available)  or integrated login with:

  • Google;
  • Apple ID;
  • Digital Mobile Key.

After purchase, your tickets will automatically appear in the My Journeys area or in the Wallet, in the case of tickets supported by the CP Card.

Wallet 
In Wallet > Mobility Cards, you will find:

  • the digital version of your CP Card
  • transport tickets that can be loaded and/or have already been loaded onto the physical CP Card, which are only available for viewing.

Please consult the information on the website to find out which tickets you can load onto the digital version of CP Card.

If you already have the physical card, it will automatically appear in the CP App, in the "> r Mobility Cards Wallet" area, where you will have access to the CP card, regardless of where it was requested, provided that the email address associated with the card is the same as the one registered in myCP, so you can check the transport tickets loaded on the card. Its use implies acceptance of the current General Terms and Conditions of Use of the CP Card.

If you do not have a CP Card, you must apply for one at cp.pt.

Exchange of tickets for Alfa Pendular, Intercidades, Regional, InterRegional

Tickets can be exchanged free of charge up to 15 minutes before the train starts its journey. After this time, exchanges are no longer possible.

Tickets can be exchanged successively up to 120 days after the original purchase/reservation, subject to the availability of trains in the sales system (60 days). The exchange can also be made in advance of the date of travel.

All travel conditions can be changed, except for the return journey on return tickets, where the conditions of the outward ticket must be maintained. If an amount is to be paid, the amount paid in the initial transaction will be refunded to the card account used, and the new transaction will be debited from the card account you designate. If there is an amount to be received, the difference will be refunded to the card account used.

If you have a CP account, you can make the request online in the "My journeys" area at cp.pt / CP App, or at station ticket offices.

The change of the holder's name and/or respective identification document is available for tickets that are exchangeable and have not been partially used or exchanged. This operation is free of charge and is available in the "My journeys" section on cp.pt or through the CP App. 

When the request is made at a CP ticket office, the ticket can be presented in paper form, by SMS or on the CP App, together with the identification document indicated on the ticket. Ticket exchange requests will not be accepted from customers who are not identified as shown on the ticket. 

Exchange of tickets for Coimbra Urban Trains and Porto Urban Trains
Exchanges are not permitted to these tickets.

In cases where tickets for these trains are purchased in addition to Long Distance trains, the after-sales rules for the higher category train apply.

Exchanges not permitted: 
Due to their nature, exchanges are not permitted for: 

  • Trainsharing tickets;
  • Green Rail Pass;
  • Card requests;
  • Reservations made with the Green Rail Pass cannot be exchanged, only cancelled.

Refunds for Alfa Pendular, Intercidades, Regional, InterRegional

Up to 15 minutes before the train departs from your station of departure, if you do not use your ticket, you are entitled to a full refund online, in the "My journeys" section at cp.pt, or at any CP ticket office.

Refund requests will not be accepted within 15 minutes of the train's departure from your boarding station. 

When requesting a refund at a CP ticket office, the ticket can be presented in paper form, via SMS, or on the CP App, along with the original identification document indicated on the ticket. 

The amount to be refunded will be credited to the card used for the purchase. 

Refunds for tickets for Coimbra Urban Trains and Porto Urban Trains   

These tickets are non-refundable.

In cases where tickets for these trains are purchased in addition to Long Distance trains, the after-sales rules for the higher category train apply.

The following are non-refundable:

  • Partially, return tickets (whether or not they have been partially used);
  • Return tickets where one of the journeys includes a Promo discount;
  • Promo tickets;
  • Trainsharing tickets;
  • Green Rail Pass;
  • Card requests.

Passengers who choose to purchase tickets as guests can do so by simply filling in their passenger details and providing a valid email address where their tickets will be sent. 

Requests for exchange or refund of purchases made as a guest
You can request an exchange or refund up to 15 minutes before departure from the station of origin of the ticket. After this time, it is no longer possible to make after-sales transactions (refunds and exchanges).
To request an exchange or refund for purchases made as a guest, you must log in to the After-sales area of the cp.pt website and provide the following information: 

  • Email address where you received the ticket;
  • Ticket number.

You must also accept the Online Ticket Office Terms and Conditions, the Terms and Privacy Policy, and confirm that you are over 16 years of age.
A validation code will then be sent to the email address used for the purchase, which you must enter before proceeding with the exchange or refund request.

NOTE: This method of purchase only applies to travel and does not cover the purchase/loading of tickets on mobility cards.

Tickets purchased online are personal and non-transferable and are only valid for the selected day(s) and trains.

Validation and inspection of tickets

Tickets loaded onto the digital version of CP Card are inspected by a CP employee scanning the QR code on the card. If requested, you may be required to provide proof of your identity.

  • For all other tickets, you must prove the identity of each passenger on the train using the identification document mentioned at the time of purchase. 

Validation and inspection of discounted tickets

If you hold a discounted ticket, you must present a valid document that entitles you to this discount (in the case of age discounts, official identification or a certified copy will be accepted). If you do not meet the above conditions or if you present a ticket that has already been revalidated or refunded, the ticket will be considered invalid. The holder will be punished with the respective fine (Law No. 28/06 of 4 July).

Use of urban services in addition to regional, interregional and long-distance journeys

Customers who purchase tickets to or from Porto-Campanhã, Coimbra-B, and Lisboa Oriente to travel between these stations and those of Porto São Bento, Coimbra Cidade, Lisboa Santa Apolónia, Areeiro, Entrecampos, and Sete Rios may use the urban trains of Porto, Coimbra, or Lisbon, respectively, free of charge.
Passengers travelling on the Lisbon/Faro/Lisbon route, with Pinhal Novo station as their origin or destination, can use Lisbon's urban trains along the entire Sado Line route.
In these situations, tickets are only valid for the routes, during the hour before the train's departure and up to one hour after the train's arrival.

Receipt

For tax purposes, the PDF ticket issued to the email address registered in your customer account, myCP, serves as a receipt. If you do not fill in the Name/Entity and Tax ID fields on the ticket, it will be issued by default with the Tax ID "End Consumer".
 

Tickets with the following discounts are on sale via the App:

  • Ticket reservations for the Green Rail Pass. See the terms and conditions of use of the Pass here
  • Return - Discount valid for return journeys: 10% on Alfa Pendular, Intercidades, Regional and InterRegional trains, every day.
  • Children - Discount valid for children between 4 and 12 years old (inclusive): 50% on Alfa Pendular, Intercidades, Regional, InterRegional, Coimbra Urban Trains and travel supplement on Porto Urban Trains, every day.
  • Youth (13 to 17) - Discount valid for passengers between 13 and 17 years old (inclusive): 25% on Alfa Pendular, Intercidades, Regional and InterRegional trains, every day.
  • Young people (18 to 25) - Discount valid for customers between 18 and 25 years old (inclusive): 25% on Alfa Pendular, Intercidades, Regional and InterRegional trains, every day.
  • Youth Card - Discount valid for customers with a Youth Card: 25% on Intercidades, Regional and InterRegional trains, every day.
  • CP/INR Customer - Discount valid for people with disabilities, with a degree of disability equal to or greater than 80%. You must show your Multi-purpose Medical Disability Certificate or Armed Forces Disability Card.
  • CP/INR Companion - Discount valid for people with disabilities, with a degree of disability equal to or greater than 80%.
  • Senior - Discount valid for seniors aged 65 or over: 50% on Alfa Pendular, Intercidades, Regional, InterRegional, Coimbra Urban Trains and travel supplement on Porto Urban Trains, every day.
  • CP/Companies - Discount valid for companies with an agreement with CP.
  • Trainsharing - Discount valid for return trips on Alfa Pendular and Intercidades trains on Tuesdays, Wednesdays and Thursdays, to all destinations, in any class. The discount does not apply on Tuesdays if Monday is a public holiday, and on Thursdays if Friday is a public holiday. It applies to groups of 3 or 4 people travelling together on the outward and return journeys on the same day, in the same train class, and with the same origin/destination, benefiting from a 40% or 50% discount, respectively. TrainSharing tickets are non-refundable. Tickets purchased at ticket offices can be exchanged, but those purchased through the Online Ticket Office, CP App, and Customer Service Line cannot. Additionally, they cannot be combined with other discounts or promotions.
  • Promotional tickets (Promo Tickets) - Promotional tickets (Promo Tickets) are valid on Alfa Pendular and Intercidades trains to all destinations if purchased 5, 8 or more days in advance (including the day of purchase and up to a limit of 60 days) of the date of travel.
  • The discount is limited to the number of seats covered by the promotion, available on each train, and cannot be combined with other discounts.
  • The purchase or exchange of promotional tickets is only guaranteed at the end of the purchase or change process.
  • The price applied is shown at every step of the sale or exchange process, so if you do not wish to proceed because you have not been able to purchase promotional ticket(s), you must cancel the process.
  • When exchanging promotional tickets, to benefit from the discount again (limited to the number of promotional fare seats available on each train), the new travel date must be 5 or more days (including the day of purchase and up to a limit of 60 days) from the date of exchange.
  • Tickets purchased with promotions can be exchanged but are non-refundable.
  • Return tickets, where one of the journeys includes a promotion, are non-refundable.
  • Rail&Fly - Sata | Azores Airlines – CP customers enjoy a 5% discount on flights with Sata | Azores Airlines. Sata | Azores Airlines passengers who have purchased and confirmed tickets with Sata | Azores Airlines, whose origin and/or destination is Lisbon, Porto or Faro airport, benefit from a 20% discount on Alfa Pendular and Intercidades journeys.
  • MSC Cruises – Customers who have a voucher for an MSC Cruises cruise, whose origin and/or destination is Lisbon Santa Apolónia, get a 15% discount on Alfa Pendular and Intercidades trains, in Comfort or 1st class, respectively, on journeys made the day before the cruise or on the day itself, in the case of departures, and on journeys made on the day of or the day after the cruise arrival, with origin and/or destination Lisbon Santa Apolónia.
  • ACP - ACP members get a 5% discount on Alfa Pendular and Intercidades trains on single and return journeys, on the Douro and Vouga Historical Trains on single journeys, and benefit from a 30% discount on single journeys on the Lusitânia Comboio Hotel, Sud Expresso and Celta trains on international routes. Discounts apply to all classes. 

You can reserve wheelchair seats, available in Tourist/2nd class on Alfa Pendular and Intercidades services. These seats are intended for customers with reduced mobility in wheelchairs.

If you require a wheelchair user seat, please make a separate purchase. If you purchase tickets for other customers at the same time, all seats will automatically be allocated as wheelchair user seats.

As there is a limited number of priority seats per carriage, the system may assign seats in different carriages.

During the purchase process, check the seats assigned.
To change seats in the app, check the carriage layout for the seats that have been assigned to you. If you wish to change seats, you must select the assigned seat for each passenger and then choose the seat(s) you want from the available seats in any of the available carriages. Once confirmed, no further changes can be made.

You can use the following payment methods: PayPal (using your account or paying with your card, without the need for pre-registration), credit card, debit card (Visa or MasterCard with a security code on the back of the card), MB WAY. 

The PayPal payment method allows you to activate the option that authorises CP to process future purchases without having to be redirected to PayPal for authentication, saving time in the checkout process. After activation, you can cancel this option at any time by simply deselecting the option or deleting it when active. The activation or cancellation process is done during the purchase process, at the payment stage. 

3-D Secure

When you purchase from the CP Online Ticket Office, on the CP website or on the CP App, using Visa or Mastercard payment methods, you are making a 3-D Secure transaction.
The 3-D Secure protocol provides you with greater security when shopping online, as it ensures, at the time of the transaction, that you are responsible for the payment and the legitimate holder of the card being used for the online purchase.

At the payment stage, a bank form is displayed where you must enter your bank card details and authentication credentials, which only the cardholder knows.
Most Portuguese banks choose to send codes via SMS to their customers, allowing them to authenticate transactions.

If you have not yet linked your bank card to 3-D Secure, your transaction may be declined with Visa and Mastercard payment methods.
To sign up and determine which authentication method to use for your online purchases, please contact your bank.

Bicycle transport is available on all Intercidades trains:

  • Northern lines (Lisbon – Porto / Guimarães / Braga / Viana do Castelo), Beira Alta, Beira Baixa, Alentejo (Lisbon East / Évora) and South; only 1 bicycle per passenger is allowed in 2nd class carriages. Each carriage can carry 2 bicycles.

Bicycle transport is free on Regional, InterRegional and Coimbra Urban trains, subject to space availability. Bicycle transport is also free on the Porto and Lisbon urban trains.

See all the conditions for transporting bicycles on our trains.