Contacts

CP - Comboios de Portugal

Calçada do Duque, n.º 20
1249-109 Lisboa

Portugal

E-mail: institucional@cp.pt

We are committed to guaranteeing Passengers with Special Needs access to rail transport in the stations and trains where that s possible.

To request assistance in getting on and off our trains, you must ask through the following channels:

• SIM Requisition Form;
• Telephone - 808 100 746 (808 100 SIM) (Price of a local call according to your tariff, with a maximum of 0.07€ + VAT for the first minute and 0.0277€ + VAT for each subsequent minute on weekdays from 9am to 9pm or 0.0084€ + VAT from 9pm to 9am, weekends and public holidays, as defined by Anacom) or (+351) 219 023 487 (Price of a call to Portugal according to your tariff).

We have an Adviser for Passengers with Special Needs to reinforce these Customers’ confidence and continuously improve the company’s services. Whenever you wish to contact us with requests for improvements, talk to us:

• apoiocne@cp.pt;
• Adviser for Passengers with Special Needs
  Lt. Col. António Neves
  CP - Comboios de Portugal
  Calçada do Duque, 20
  1249-109 Lisboa

We provide real time "Online support". 

Domestic calls:

• 210 900 032 (Price of a call to the fixed network according to your tariff)

International calls:

• +351 210 900 032 (Price of a call to Portugal according to your tariff)

808 line:

• 808 109 110 (Price of a local call according to your tariff, with a maximum of €0.07 + VAT for the first minute and €0.0277 + VAT for each subsequent minute on working days from 9am to 9pm or €0.0084 + VAT from 9pm to 9am, weekends and public holidays, as defined by Anacom)

SIM - Integrated Mobility Service:

• 808 100 746 (Price of a local call according to your tariff, with a maximum of 0.07€ + VAT for the first minute and 0.0277€ + VAT for each subsequent minute on weekdays from 9am to 9pm or 0.0084€ + VAT from 9pm to 9am, weekends and public holidays, as defined by Anacom)

The customer assistance offices are spaces that have been designed exclusively for our customers and their purpose is to provide personal customer care regarding train times, connections with other transport networks, complaints/suggestions, lost and found, and so on. 

The customer assistance offices provide information about all our products and services: Lisbon, Oporto and Coimbra urban services, Long-Distance, Regional/InterRegional and International.

Opening hours and locations:

• Lisbon Santa Apolónia - closed.
• Lisbon Oriente - every day: 6:35 - 22:10
• Cais do Sodré - 8:00 - 17:00, working days. As of 29 October: 8:00 –12:00 / 13:00 –16:45
• Rossio - 8:00 - 17:00, working days. As of 29 October: 8:00 –12:00 / 13:00 –16:45
• Porto São Bento - 9:00 - 18:00, every day - at ticket office.
• Porto Campanhã - 9:00 - 18:00, every day - at ticket office.

• Form (on the top of this page).
• Refund form available from stations and points of sale.
• Complaints' book.
• Digital complaints book

Book here

Alfa Pendular, Intercidades, Sud Expresso, Lusitânia Comboio Hotel, Celta, InterRegional and Regional trains

Lisbon urban trains 
Email: gruposlisboa@cp.pt

Oporto urban trains
Email: gruposcppt@cp.pt

Data Protection Officer

CP - Comboios de Portugal
Calçada do Duque, n.º 20
1249-109 Lisboa
Email: protecaodado@cp.pt