We are committed to guaranteeing Passengers with Special Needs access to rail transport in the stations and trains where that s possible.
To request assistance in getting on and off our trains, you must ask through the following channels:
We have an Adviser for Passengers with Special Needs to reinforce these Customers’ confidence and continuously improve the company’s services. Whenever you wish to contact us with requests for improvements, talk to us:
We provide real time "Online support".
SIM - Integrated Mobility Service:
The customer assistance offices are spaces that have been designed exclusively for our customers and their purpose is to provide personal customer care regarding train times, connections with other transport networks, complaints/suggestions, lost and found, and so on.
The customer assistance offices provide information about all our products and services: Lisbon, Oporto and Coimbra urban services, Long-Distance, Regional/InterRegional and International.
Opening hours and locations: