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Contacts

Head office / corporate address

CP - Comboios de Portugal

Calçada do Duque, n.º 20
1249-109 Lisboa

Portugal

E-mail: institucional@cp.pt

Customer care line

Calls from within Portugal: 707 210 220 (€0.10/min - land line | €0.25/min - mobile network) + VAT.

Calls from abroad: (+351) 707 210 220 (cost of international call)

SIM - Integrated mobility service: 707 210 746 (€0.10/min - land line | €0.25/min - mobile network) + VAT.

Chat CP

We provide real time "Online support".

Customer assistance offices

The customer assistance offices are spaces that have been designed exclusively for our customers and their purpose is to provide personal customer care regarding train times, connections with other transport networks, complaints/suggestions, lost and found, and so on.

The customer assistance offices provide information about all our products and services: Lisbon, Oporto and Coimbra urban services, Long-Distance, Regional/InterRegional and International.

Opening hours and locations:

Lisbon Santa Apolónia - 06:10 - 21:35, every day;
Lisbon Oriente - 06:30 - 21:45, every day;
Cais do Sodré - 08:00 - 12:00 / 13:00 - 17:00, working days. Social +, 4_18, Sub23 and Family Passes from 8:15 – 12:00 / 13:00 – 16:45, working days.
Rossio - 08:00 to 12:00 / 13:00 – 17:00, working days. Social +, 4_18, Sub23 and Family Passes 08:15 – 12:00 / 13:00 – 16:45, working days.
Oporto São Bento - 09:00 - 18:00, every day;
Oporto Campanhã - 07:00 - 11:30, 12:30 - 19:00 and 20:00 - 23:00, every day.

Suggestions and complaints