CP - Comboios de Portugal

Calçada do Duque, n.º 20
1249-109 Lisboa



We are committed to guaranteeing Passengers with Special Needs access to rail transport in the stations and trains where that s possible.

To request assistance in getting on and off our trains, you must ask through the following channels:

  • SIM Requisition Form;
  • Telephone - 808 100 746 (808 100 SIM) (cost of a call to the national fixed network) or (+351) 219 023 487 (cost of an international call). 


We have an Adviser for Passengers with Special Needs to reinforce these Customers’ confidence and continuously improve the company’s services. Whenever you wish to contact us with requests for improvements, talk to us:

  • Adviser for Passengers with Special Needs
    Lt. Col. António Neves
    CP - Comboios de Portugal
    Calçada do Duque, 20
    1249-109 Lisboa

We provide real time "Online support". 

Calls from within Portugal: 808 109 110 (cost of national call)

  • Calls from abroad: (+351) 219 023 487 (cost of international call)

SIM - Integrated mobility service: 808 100 746 (cost of national call)

The customer assistance offices are spaces that have been designed exclusively for our customers and their purpose is to provide personal customer care regarding train times, connections with other transport networks, complaints/suggestions, lost and found, and so on. 

The customer assistance offices provide information about all our products and services: Lisbon, Oporto and Coimbra urban services, Long-Distance, Regional/InterRegional and International.

Opening hours and locations:

  • Lisbon Santa Apolónia - closed.
  • Lisbon Oriente - every day: 6:35 - 22:10
  • Cais do Sodré - 8:00 - 17:00, working days. 
  • Rossio - 8:00 - 17:00, working days. 
  • Porto São Bento - 9:00 - 18:00, every day - at ticket office.
  • Porto Campanhã - 9:00 - 18:00, every day - at ticket office.(Closed from 13 to 18 September)
  • Form (on the top of this page).
  • Refund form available from stations and points of sale.
  • Complaints' book.
  • Digital complaints book

Book here

Alfa Pendular, Intercidades, Sud Expresso, Lusitânia Comboio Hotel, Celta, InterRegional and Regional trains

Lisbon urban trains 

Oporto urban trains

Data Protection Officer

CP - Comboios de Portugal
Calçada do Duque, n.º 20
1249-109 Lisboa