Contacts

CP - Comboios de Portugal

Calçada do Duque, n.º 20
1249-109 Lisboa

Portugal

E-mail: institucional@cp.pt

We are committed to guaranteeing Passengers with Special Needs access to rail transport in the stations and trains where that s possible.

To request assistance in getting on and off our trains, you must ask through the following channels:

• SIM Requisition Form;
• Telephone - 808 100 746 (808 100 SIM) (cost of a call to the national fixed network) or (+351) 218 050 653 (cost of an international call). 

We have an Adviser for Passengers with Special Needs to reinforce these Customers’ confidence and continuously improve the company’s services. Whenever you wish to contact us with requests for improvements, talk to us:

• apoiocne@cp.pt;
• Adviser for Passengers with Special Needs
  Lt. Col. António Neves
  CP - Comboios de Portugal
  Calçada do Duque, 20
  1249-109 Lisboa

We provide real time "Online support". 

Calls from within Portugal: 808 109 110 (cost of national call)

• Calls from abroad: (+351) 218 050 653 (cost of international call)

SIM - Integrated mobility service: 808 100 746 (cost of national call)

The customer assistance offices are spaces that have been designed exclusively for our customers and their purpose is to provide personal customer care regarding train times, connections with other transport networks, complaints/suggestions, lost and found, and so on. 

The customer assistance offices provide information about all our products and services: Lisbon, Oporto and Coimbra urban services, Long-Distance, Regional/InterRegional and International.

Opening hours and locations:

• Lisbon Santa Apolónia - 9h10 to 17h50,  every day.
• Lisbon Oriente - 7:15 - 22:10, every day.
  
• Cais do Sodré - 8:00 to 12:00 / 13:00 - 16:45, working days. 
• Rossio - 8:00 to 12:00 / 13:00 - 16:45, working days. 
• Oporto São Bento - 9:15 - 17:45, every day - at ticket office.
• Oporto Campanhã - 8:20 - 17:00, every day - at ticket office.

• Form (on the top of this page).
• Form available from stations and points of sale.
• Complaints' book.
• Livro de Reclamações Eletrónico (Electronic Complaints' book)

Book here

Alfa Pendular, Intercidades, Sud Expresso, Lusitânia Comboio Hotel, Celta, InterRegional and Regional trains

Lisbon urban trains 
Email: gruposlisboa@cp.pt

Oporto urban trains
Email: gruposcppt@cp.pt

Data Protection Officer

CP - Comboios de Portugal
Calçada do Duque, n.º 20
1249-109 Lisboa
Email: protecaodado@cp.pt