Contacts

We can help you with what you need, provide you with information you are looking for about products or services and help you buy them.

Reason for contact

Type is required
Motive is required
Select motive
Subject is required
Contact point is required
Detail is required

Personal Data

Name is required
Name is required
Contact email is required Contact email is not valid
Fiscal Nr. is required
???cp.client.contact.required.userphone???
Address is required

Information

Service is required
Calendar
Date and hour must be valid
Place
Selected station doesn't exist
Place
Selected station doesn't exist
Place
Selected station doesn't exist
???cp.form.field.invalid.required.train??? ???cp.form.field.invalid.required.train???
Report Nr. is required
Phone number used in the call is required Phone number used in the call is required
Transport title's type is required
Ticket Nr. is required
Card Nr. is required
Voucher Nr. is required
Invoice Nr. is required
Operation is required
Amount inserted is required
Amount kept is required
IBAN and SWIFT/BIC is required
Detailed description is required
You must accept Privacy Policy

* Required Fields

Contacts

CP - Comboios de Portugal

Calçada do Duque, n.º 20
1249-109 Lisboa

Portugal

E-mail: institucional@cp.pt

We are committed to guaranteeing Passengers with Special Needs access to rail transport in the stations and trains where that s possible.

To request assistance in getting on and off our trains, you must ask through the following channels:

  • SIM Requisition Form;
  • Telephone - 808 100 746 (808 100 SIM) (Price of a local call according to your tariff, with a maximum of 0.07€ + VAT for the first minute and 0.0277€ + VAT for each subsequent minute on weekdays from 9am to 9pm or 0.0084€ + VAT from 9pm to 9am, weekends and public holidays, as defined by Anacom) or (+351) 219 023 487 (Price of a call to Portugal according to your tariff).

We have an Adviser for Passengers with Special Needs to reinforce these Customers’ confidence and continuously improve the company’s services. Whenever you wish to contact us with requests for improvements, talk to us:

  • apoiocne@cp.pt;
  • Adviser for Passengers with Special Needs
    Lt. Col. António Neves
    CP - Comboios de Portugal
    Calçada do Duque, 20
    1249-109 Lisboa

We provide real time "Online support". 

Domestic calls:

  • 210 900 032 (Price of a call to the fixed network according to your tariff)


International calls:

  • +351 210 900 032 (Price of a call to Portugal according to your tariff)


808 line:

  • 808 109 110 (Price of a local call according to your tariff, with a maximum of €0.07 + VAT for the first minute and €0.0277 + VAT for each subsequent minute on working days from 9am to 9pm or €0.0084 + VAT from 9pm to 9am, weekends and public holidays, as defined by Anacom)


SIM - Integrated Mobility Service:

  • 808 100 746 (Price of a local call according to your tariff, with a maximum of 0.07€ + VAT for the first minute and 0.0277€ + VAT for each subsequent minute on weekdays from 9am to 9pm or 0.0084€ + VAT from 9pm to 9am, weekends and public holidays, as defined by Anacom)

The customer assistance offices are spaces that have been designed exclusively for our customers and their purpose is to provide personal customer care regarding train times, connections with other transport networks, complaints/suggestions, lost and found, and so on. 

The customer assistance offices provide information about all our products and services: Lisbon, Oporto and Coimbra urban services, Long-Distance, Regional/InterRegional and International.

Opening hours and locations:

  • Lisbon Santa Apolónia - closed.
  • Lisbon Oriente - every day: 6:35 - 22:10
  • Cais do Sodré - 8:00 - 17:00, working days. As of 29 October: 8:00 –12:00 / 13:00 –16:45
  • Rossio - 8:00 - 17:00, working days. As of 29 October: 8:00 –12:00 / 13:00 –16:45
  • Porto São Bento - 9:00 - 18:00, every day - at ticket office.
  • Porto Campanhã - 9:00 - 18:00, every day - at ticket office.
  • Form (on the top of this page).
  • Refund form available from stations and points of sale.
  • Complaints' book.
  • Digital complaints book

Book here

Alfa Pendular, Intercidades, Sud Expresso, Lusitânia Comboio Hotel, Celta, InterRegional and Regional trains

Lisbon urban trains 
Email: gruposlisboa@cp.pt

Oporto urban trains
Email: gruposcppt@cp.pt

Data Protection Officer

CP - Comboios de Portugal
Calçada do Duque, n.º 20
1249-109 Lisboa
Email: protecaodado@cp.pt