At the online ticket office, you can get tickets for the Alfa Pendular or Intercidades and journey supplements on the Regional, InterRegional, Oporto and Coimbra urban trains, up to 60 days in advance or just 15 minutes before the train starts its journey, and get various discounts and benefits:

 Return

 Trade agreements
 Child  CP/ACP agreement
 Youth  Portuguese Red Cross
 Youth Card  Promo Ticket
 Senior citizen  TrainSharing

B2B agreements                    

 Rail&Fly SATA

Rail&Fly Emirates

 MSC Cruises

Special Needs Customers

 

Whenever you use Regional or InterRegional trains as an addition to Alfa Pendular and Intercidades services, you can get 65% off the Regional or InterRegional tickets. This discount only applies if the Regional or InterRegional tickets are bought together with and on the same ticket as the Alfa Pendular or Intercidades journey and up to a maximum of 25% the total journey cost. If you choose to use any other Regional or InterRegional discount, it replaces the 65% discount. This discount cannot be used in conjunction with any other special offers, except return ticket discounts.

The following products and services are available online to add to your journey:

The following products are also available online:

You have to be registered on myCP to make a purchase and you can use the following means of payment: PayPal (paying from your account or using your card, without having to register), credit card, debit card (Visa or MasterCard  that has a security code on the back of the card).

Online ticket office terms and conditions

Once you have bought your ticket, you can see all the information you need for your journey:

  • In the PDF sent by email,
  • In the SMS, if you asked for one;
  • In the “Journey history in myCP, in cp.pt;
  • In the "Your tickets" area of the CP App.

The tickets are personal and unalienable and they are only valid for the days and trains mentioned on them.

On board the train, you have to prove your identity using the ID document you mentioned when you bought your ticket. On the Oporto urban trains, you also have to show a printed or digital copy of your ticket. If you have a special rate ticket, you have to show a document that gives you the right to a discount (in the case of old age, any original or certified copy will suffice). Otherwise, and in cases where the ticket has been changed or refunded, you are considered to be travelling without a valid ticket and can be fined (Law 28/06 of 4 July).

The PDF ticket works as a receipt for tax purposes.

If you do not complete the Name/Tax number fields, in the ticket data for tax purposes, your ticket will be issued by default with tax number 'Final User'. Once the ticket has been issued, in the first 30 minutes after it has been bought and up until 30 minutes before the train leaves from the station where the customer gets on, all the travel conditions can be changed once including altering or correcting the tax number.

Customers who buy tickets to or from Oporto-Campanhã, Coimbra-B and Lisbon Oriente, can use the Oporto, Coimbra and Lisbon urban trains respectively for free, to get to or from Oporto São Bento, Coimbra Cidade, Lisbon Santa Apolónia, Areeiro, Entrecampos and Sete Rios. Customers travelling between Lisbon and Faro, starting or ending their journeys at Pinhal Novo station can use the Lisbon urban trains all along the Sado line.
In these situations, the long-distance tickets are valid on the local services in the hours before the long-distance service departs and one hour after it arrives.

When you buy our tickets through the online ticket office using Visa or Mastercard, you are making a transaction with 3-D Secure.

The 3-D Secure protocol provides greater security for online purchases since, when you make the transaction, it checks that the person making the payment is the legitimate holder of the card that is being used for the online purchase.

When you reach the payment phase of the purchase operation, a bank form appears where you have to enter the bank card details and the authentication credentials, which only the card owners knows.

Most Portuguese banks have opted to send their clients SMS codes so they can authenticate the transfer being made.

If you have not yet associated your bank card with 3-D Secure, your Visa or Mastercard payment may be refused.

Please contact your bank for further details about authentication methods and how to use them in your online purchases.

Up until 30 minutes up until the train leaves the customer's departure station:

In the 30 minutes after buying your ticket you can alter on cp.pt all the travel conditions once.

  • If there is any amount to be paid – the amount of the original transaction will be returned to the account connected with the card used in the original transaction and a new transaction will be debited from any card you want to use.
  • If there is any amount to be paid back – the difference will be returned to the account connected with the card used in the original transaction.

After this period, and up to 30 minutes before the train leaves where you get on, you can make one alteration on cp.pt or from any CP ticket office (in each direction) as long as the departure and destination points remain the same.

  • Completely alter the journey (as long as it has not been partially used) – so you can change the name of the ticket holder, date, time, service, class, discount and the products that are associated with the journey.
  • Partially reissue the ticket (only outward or return leg) – meaning you can alter the date, time, services and associate meal bookings.
    • If there is any amount to be paid – the amount of the original transaction will be returned to the account connected with the card used in the original transaction and a new transaction will be debited from any card you want to use.
    • If there is any amount to be paid back – the difference will be returned to the account connected with the card used in the original transaction.

All these operations are exempt of any reissue fee.

A change to the name of the ticket holder and/or the person’s ID document is possible for tickets that can be reissued and that have not been partially used or reissued already. There is no charge for this operation and they can still be altered again later. This alteration can be made on cp.pt.

Between the 29 minutes before the train the train leaves the customer's departure station and over the next 2 hours:

One reissue per transaction can be made on cp.pt or at a customer's departure station.

This operation implies a revalidation charge (€4) and:

  • If there is any amount to be paid – the amount of the original transaction will be returned to the account connected with the card used in the original transaction and a new transaction will be debited from any card you want to use.
  • If there is any amount to be paid back – the difference will be returned to the account connected with the card used in the original transaction.

If you ask for the reissue at a ticket office, you must present the printed ticket along with the ID document mentioned on the ticket.

If any ticket has been partially reissued at a ticket office, the other leg of the journey also has to be reissued at a ticket office.

No reissue requests are accepted after this deadline.

As with the purchase process, the 60-day advance limitation also applies to the reissue in terms of the new journey date.

Up until 30 minutes up until the train leaves the customer's departure station:

If you do not use your ticket, you can ask for a refund on cp.pt or from any CP ticket office with Alfa Pendular or Intercidades service.

This operation implies a refund charge of €4.

Between the 29 minutes before the train the train leaves the customer's departure station and over the next 2 hours:

If you do not use the ticket, you can ask for a refund at the ticket office only, where you were to begin your journey.

The amount that is refunded corresponds to 50% of the ticket price, subject to a minimum refund charge.

No refund requests are accepted after this deadline.

The amount that is to be returned shall be paid back into the account connected with the card used to make the original transaction.

If you ask for a refund from a ticket office, you must show the printed ticket, along with the ID document mentioned on it.

The following tickets cannot be refunded:

  • Return tickets where one leg of the journey has been used;
  • Return tickets where one leg of the journey includes a special offer;
  • Tickets that have already been altered in any way
  • Promo tickets or those bought under the TrainSharing special offer;

The special offer (Promo Tickets)  are valid for all destinations, if they are bought 5, 8 or more in advance (including the purchase day and up to a maximum of 60 days in advance) of the journey date.

The discount is limited to the number of special offer seats available on each train and cannot be used in conjunction with any other discounts.

The purchase or reissuing of special offer tickets is only guaranteed at the end of the purchase or reissuing process, respectively. The price is shown at all steps of the purchase or reissue process, so if you do not want to proceed, for instance, if you could not get special offer tickets, you can cancel the process.

When asking to reissue tickets with a special offer, you can once again enjoy the discount (limited to the number of special offer seats available on each train), and the new journey date must be at least 5, 8 days or more into the future (including the purchase day and up to a maximum of 60 days), in relation to when the reissue was processed.

Special offer tickets can be reissued, but not refunded.

Return tickets where one of the legs of the journey includes the special offer, cannot be refunded.

The TrainSharing discount tickets are only valid for return journeys on Tuesdays, Wednesdays and Thursdays to all destinations in any class on the Alfa Pendular and Intercidades trains.

The discount does not apply to Tuesdays if Monday was a public holiday or to Thursdays if Friday is going to be a public holiday.

The discount applied to groups of 3 or 4 people travelling together on then return journey on the same day, train, class and to and from the same places, who get 30% or 40% off respectively.

The TrainSharing tickets cannot be reissued or refunded and cannot be used in conjunction with other discounts or special offers.

In the CP/Zoo and CP/Yellow bus products, you have to print the voucher to be able to use the other services (Zoo admission and access to the Yellow bus buses).