Purchase terms and conditions

This App lets you get your Alfa Pendular or Intercidades and journey supplements on the Regional, InterRegional, Oporto and Coimbra urban trains tickets as much as 60 days in advance or just 15 minutes before the train starts its journey. You have to be registered on myCP to make a purchase. If you are not registered, you can create an account at any time.

Once you have bought your ticket you can see:

  • the PDF sent by email;
  • the digital ticket that is available in “Your tickets” area of the App;
  • the digital ticket that is available in “journey history” in myCP, in cp.pt. 

All options include the details needed for your journey. The tickets are personal and unalienable and they are only valid for the days and trains mentioned on them.

On board the train, you have to prove your identity using the ID document you mentioned when you bought your ticket. On the Oporto urban trains, you also have to show a printed or digital copy of your ticket.  If you have a discount ticket, you must present a valid document granting you that right (if the discount is because of your age you can show an official identification document or a certified copy of it). Otherwise, and in cases where the ticket has been changed or refunded, you are considered to be travelling without a valid ticket and can be fined (Law 28/06 of 4 July).

Passengers who buy tickets to or from Oporto-Campanhã, Coimbra-B and Lisbon Oriente, can use the respective urban trains free of charge to get to Oporto São Bento, Coimbra Cidade, Lisbon Santa Apolónia, Areeiro, Entrecampos and Sete Rios. Passengers travelling between Lisbon and Faro and who start or end their journey at Pinhal Novo station can use the Lisbon urban trains along the entire length of the Sado line.

In these situations, the tickets are only valid for an hour before the main line train leaves and an hours after it arrives.

In the purchase process, you have 15 minutes to conclude your transaction. You must give the type and number of ID document for each passenger, so you can locate your reservations on board.

For tax purposes, the pdf ticket serves as a receipt. If you do not complete the Name/Company name and Tax number fields, the ticket will be issued with “Final Consumer” as the default setting in the tax field. Once the ticket has been issued, in the first 30 minutes after it has been bought and up until 30 minutes before the train leaves from the station where the customer gets on, all the travel conditions can be changed once including altering or correcting the tax number.

The reading of these terms and Conditions supposes you accept them. If you do not agree you can uninstall the CP App at any time.

You can also see the App’s general Terms and Conditions, available in the menu, for further details.

The App has tickets with the following discounts:

  • Return – Discount valid for return journeys: 10% on Alfa Pendular, Intercidades and add-on journeys on Regional and InterRegional trains every day.
  • Children – Discount for children aged between 5 and 12 (inclusive): 50% on Alfa Pendular, Intercidades and journey supplements on the Regional, InterRegional, Oporto and Coimbra urban trains every day.
  • Youth (13 to 17) – Discount for passengers aged between 13 and 17 (inclusive): 25% Alfa Pendular, Intercidades and add-on journeys on Regional and InterRegional trains every day.
  • Youth (18 to 25) - Discount for passengers aged between 18 and 25 (inclusive): 25% Alfa Pendular, Intercidades and add-on journeys on Regional and InterRegional trains every day.
  • Youth card - Discount for passengers with a Youth Card: 25% on Intercidades and journey supplements on the Regional, InterRegional, Oporto and Coimbra urban trains every day,
  • CP/INR Client – Discount for disabled passengers with a disability of 80% or more. On the train, they must show their Multiuse Medical Disability certificate or Armed Forces Disability card.
  • CP/INR Companion – Discount for passengers accompanying passengers with a disability of 80% or more.
  • Senior, Retiree/Pensioner – Discount for senior citizens, retirees and pensioners aged 65 and over: 50%. Retirees/pensioners under 65 must ask CP in advance for a ‘Cartão Dourado’ (Golden card). Further details are available from ticket offices.
  • CP/Empresas – Discount for companies with an agreement with CP.
  • Trainsharing – discount for return journeys on Tuesdays, Wednesdays and Thursdays to all destinations in any class. The discount does not apply to Tuesdays if the Monday was a public holiday or the Thursdays if the Friday is a public holiday. The discount applies to groups of 3 or 4 passengers making the return journey together on the same day in the same train, class origin and destination Discount of 40% or 50% depending on the number of people. The TrainSharing tickets cannot be refunded or reissued and cannot be used in conjunction with other discounts or special offers.
  • Special offer Tickets ( Promo Tickets) -. The special offer tickets (Promo Tickets) are valid for all destinations if bought 5, 8 or more days in advance (including the purchase day and up to 60 days in advance), of the journey date. The discount is limited to the number of seats covered by the special offer that are available on each train and cannot be used in conjunction with other discounts or special offers.

Special offer tickets purchase or reissue can only be guaranteed at the end of the process. The price is shown at every step of the sale or reissue process so if you do not want to continue because the special offer price is no longer available, you can cancel the process.

When reissuing special offer tickets, you can once again use the discount (limited to the number of seats covered by the special offer fare that are available on each train), the new journey date must be at least more than five days in advance and up to a maximum of 60 (including the purchase day.

Special offer tickets can be reissued but cannot be refunded.

Return tickets where one of the legs has a special offer cannot be refunded.

  • Rail&Fly - SATA | Azores Airlines – Passengers who have confirmed SATA | Azores Airlines tickets, flying to or from Lisbon, Oporto or Faro airports, get 20% off Alfa Pendular and Intercidades tickets.
  • Rail&Fly – Emirates – CP passengers registered on myCP, get 5% off Emirates flights in economy class. There is also a 20% off Alfa Pendular and Intercidades ticket.
  • MSC Cruises – Passengers who have a voucher for an MSC Cruise with the origin or destination at Lisbon Santa Apolónia, can get 15% off Alfa Pendular and Intercidades journeys in Conforto or 1st class on the cruise date or the day after the cruise ship arrives .

On the App you can book the Priority Seating that is available in the Turística/2nd class services on the Alfa Pendular and Intercidades trains. These seats are specifically designed for reduced mobility passengers.

If you need a Priority seat, but it in a separate operation. If you buy it in conjunction with tickets for other passengers, priority seating will be given to all of them. As there is a limit to the number of Priority seats per carriage, the system may give you seats in different carriages.

Configure the seats you have been attributed during the purchase process.

If you want to change your seat in the App, see the carriage diagram for the seats you have been attributed. If you want to change seats you must select the seat you have been given and then choose the one you want from among the available seats in any carriage. For each passenger. You can only change the seats once.

You can use any of the following payment methods: PayPal (using your account or paying with your card, without needing to register), credit card, debit card (Visa or MasterCard that has a security code on the back). If you want the ticket issued with your tax number, you must complete the ticket data fields for tax purposes or pre-define your details in the journey preferences. The ticket works as a receipt for tax purposes. If you do not, your ticket is issued as “Final Consumer”. These details cannot be altered once the ticket has been issued.

Paying by PayPal lets you activate the option that authorises CP to process future purchases without needing to be redirected to PayPal for authentication, saving you time in the checkout process. Once activated, you can cancel this option at any time, by removing the tick mark on the option or eliminating it when it is active. The activation or cancellation process is done during the purchase process at the payment phase. 

3-D Secure – what changes in online purchases

When you buy a ticket from the CP Online Ticket Office, in the CP site or the App, using Visa or Mastercard, you are making a transaction with 3-D Secure.

The 3-D Secure protocol provides the highest level of security for online shopping since it ensures at the moment of the transaction that you are responsible for the payment and the legitimate holder of the card that is being used in the online purchase.

A bank form appears at the purchase phase where you have to introduce the bank card details and the authentication credentials that only the card holder knows.

Most Portuguese banks send their clients SMS codes so they can authenticate the transaction they are making.

If your bank card is not associated with 3-D Secure, you may find your Visa and Mastercard cards are rejected.

If you want to join and know more about what authentication to use in your online shopping, contact your bank.

If you want to get a refund or alter the name of the ticket holder of tickets bought using the CP App, please check the Terms and Conditions of the Online Ticket Office in the “Buy Tickets” area in cp.pt, since the same rules apply for these operations. If you want to access any of these options you have to access the journey details in “journey history” in myCP, in cp.pt

Bikes can be carried:

  • Lisbon – Oporto / Braga / Guimarães > only one bike per passenger in the 2nd class carriages of the Intercidades trains. There is space for 2 bikes in each carriage.
  • Lisbon – Castelo Branco – Covilhã > only one bike per passenger on the Intercidades trains.