With the new tax rules that were introduced on 1 January 2015 by Law 82-E/2014 of 31 December, only receipts/simplified receipts with the tax number are considered valid for income tax purposes.
Since its sales system has been certified by the Portuguese tax office, CP is able to issue tickets with a receipt/simplified receipt which will later be visible on the tax office E-fatura (electronic receipt) portal in the tax payer area for validation.
If passengers want a receipt/simplified receipt with their tax number on it they must insert the number when they buy the ticket and before it is issued so the details are on the document issued by CP at the sales time.
In case it is not possible to insert the tax number at the time of purchase of the ticket – for reasons attributable to CP – the customer has 30 working days to request the issuance of the receipt/simplified receipt with the tax number, by filling in the "Receipt Replacement", which must be delivered at any CP station or Customer Assistance Office, together with the original document. The customer can collect the receipt 20 working days after the corresponding request, with the signature of the 3rd part of the relevant form.
Alternatively, you can send the completed and scanned form, along with a copy of the original document, to CP.email@example.com.
In case you want the receipt/simplified receipt to be sent via CTT (post) to the address yet to be indicated, you shall fill in the data regarding the SHIPPING ADDRESS.
If the original proof of payment is lost, please complete this form.
Lisbon Urban Trains – Monthly tickets bought in ATMs
Loadings made in ATM, supported by the Lisboa Viva card, are managed by the VIVA Webpage.
If customers want a receipt with the tax number, they shall provide such number at the time they purchase the transport ticket.
Oporto Urban Trains – Tickets bought from vending machines or on board the train
As of 1 August, all passengers who buy tickets or passes from Oporto Urban Train vending machines or on board the train can ask for a receipt here (Internet Explorer optimized)by entering the details or from a CP ticket office by showing the proof of payment.
The receipt will be available for 10 days (inclusive) as of the date of the payment. The receipts for tickets bought on board the train may take up to five days before they are available and remain available for another five days.
The receipts will no longer be available after this deadline.
The receipts can be issued immediately and can be seen on the e-fatura portal or printed as a hard copy.