FAQ

What we find on the new CP website and App?

With the new CP website and App, are there any changes to online ticket purchasing?

How do I register as a Customer?

What are the advantages of registering and having a CP Customer account?

CP Digital Card – What is it for?

If I get a new CP physical card, can I access my previously loaded tickets?

I have specific mobility needs. Does CP have a service to help me?

What should I do if my Pass card is lost or stolen?

What should I do if my card doesn’t work?

Are passes refundable?

I don't intend to travel. What is the deadline for requesting a ticket refund?

My train was late, am I entitled to compensation?

There was a strike and my train was delayed or cancelled. Am I entitled to compensation?

How can I exchange my ticket?

Can I change my Pass ?

What to do if you lose your ticket?

I need a receipt for the tickets I bought. What should I do?

I lost something on a train or in a station. What can I do?

How can I make a suggestion/complaint?

I made a Suggestion/Complaint some time ago and still haven't received a reply. Should I do it again?