Travel only if essential

CP would like to thank all Customers who must travel for the trust you place in our company and reinforce that your and our employees’ health and safety is our priority.

Check here the information on the measures CP is taking to ensure your safety.

 

The supply of trains was adjusted by reducing the circulation in accordance with the exceptional regime for exercising the citizens’ right to travel in Portugal.

Easter - 9 to 13 AprilCheck here the timetables

The international trains - Sud Expresso, Lusitânia Comboio Hotel and Celta – are not circulating since March 17, 2020.

Following the state of emergency in the municipality of Ovar, all Intercidades, InterRegional and Regional trains stopping at Ovar station are not circulating. The trains are stopping at the remaining stations. The Oporto Urban Trains do not stop at Esmoriz, Cortegaça, Carvalheira-Maceda, Ovar and Válega stations.

The IR 856 train from the Minho line stops at Carapeços, Silva, Midões and Carreira.

The tourist programs are suspended until April 30.

Check our offer here.

Alfa Pendular and Intercidades

Regionais and InteRegionais

Lisbon Urban Trains

Oporto Urban Trains

Coimbra Urban Trains

Given the exceptional nature of the current situation, ticket refund conditions have been adjusted, offering flexibility to customers who wish to cancel their Alfa Pendular, Intercidades, InterRegional, Regional and Tourist train journeys, or whose train for which they have a ticket, has been withdrawn.

National trains

  • The refund - free of charge - of tickets purchased at the ticket office, online ticket office, CP App or at the ATM must be requested at the ticket office or preferably at cp.pt - using the form - upon presentation of the request up to 3 hours before the train departure from the customer origin station. After the indicated period, the rates in force shall apply.

  • If the train for which you already had a ticket is withdrawn, requests are accepted at the ticket offices or at cp.pt - using the form - up to 10 days after the date of the initial journey.

  • Promo, TrainSharing and INTRA_RAIL tickets are refundable at the box office or cp.pt, through the form.

  • Promo tickets purchased from March 20 on the Online Ticket Office or at CP App can be refunded directly at cp.pt.

  •  Refunds requested by using the form must be accompanied by a scan of the ticket(s) and your Name / Address / IBAN /NIF for the respective refund.

International trains

  • The tickets valid for the trains Sud- Express, Lusitânia Comboio Hotel and Celtic Train purchased before March 26, to travel between March 18 and April 11, will be refunded at the ticket offices or online through the form on the CP website, with the scan of the ticket and respective invoice and indication of Name / Address / IBAN / NIF.

Interrail passes

  • The Interrail passes without discount issued by CP and not yet used are refunded in 100% of the value of the pass, at the CP ticket offices with international service, and upon delivery of the original Pass.

  • Promotional Interrail passes purchased during March, and which were originally non-refundable, will be refundable at 85% of the amount paid, upon delivery of the original Pass. For this purpose, applications shall be made at the international service ticket offices, by filling in the "Compensation Request for Delay" form, indicating Name / Postal Address / IBAN / NIF.

  • Customers with partially used passes who have been forced to stop their journeys should apply for a refund directly to Eurail through customerservice@eurail.com
  • Customers who already have tickets purchased to travel on Alfa Pendular, Intercidades, InterRegional, Regional and Tourist trains are allowed to revalidate the tickets free of charge. These requests should be presented at the ticket offices or at cp.pt, considering the deadlines and other regulated conditions. Tickets already revalidated, can be revalidated for another train, or refunded at a ticket office, regardless of the channel where it was purchased. In the case of a train for which a ticket had already been issued, requests shall be accepted up to 10 days after the date of the initial journey.

If you really need to travel, buy your tickets here - now you can also buy Regional trains tickets.

For urban service tickets, use the vending machines.

According to paragraph e) of article 23, Decree no. 2-A/2020, of March 20, amended by the Declaration of Amendment no. 11-D/2020, of March 20, only one third of the seats on the Alfa Pendular and Intercidades trains are available for sale, thus ensuring a safe distance for all passengers during their journeys.

The access channels in Lisbon urban stations are open, however, customers should validate tickets or passes when they pass.

In stations without access channels, customers must purchase tickets and validate them.

Lisboa Viva Card – Changes of issue/delivery

The process of requisition and delivery of Lisboa Viva cards has the following changes:

  • Urgent request for issue is unavailable.
  • The card delivery time may be longer than 10 working days.
  • Alternatively, we recommend you to request it online through the Viva web page. 

In compliance with Decree Law no. 2-A/2020, priority is given to the service, in the first instance, to:

Persons subject to a special duty of protection

  • Over 70 years old
  • Immuno-depressed and chronically ill, including those with hypertension, diabetics, cardiovascular disease, chronically ill respiratory disease and cancer patients

  • Accompanied by small children

Health Professionals

Elements of the security forces and security, protection and rescue services, personnel of the armed forces and social support services

In accordance with safety and hygiene rules, a safety distance of 2 metres between persons must be guaranteed.

Our ticket offices hours have been adjusted. Protect yourself: avoid handling cash and pay by ATM.

Check here our ticket offices hours:

We are aware of the concern our Customers feel about the possibility of contagion by COVID-19.

We want to share with you detailed information about what we have been doing and what measures we have taken.

A thorough sanitation, cleaning and disinfection of the trains was carried out, which includes an additional spray with a suitable product that lasts one month.

CP purchased electric sprayers were, which allow the disinfection of trains, through the rapid and effective application of a long-acting virucidal product, recommended by the Directorate-General of Health.

All trains are disinfected before circulating.

This operation to reinforce the cleaning and disinfection of trains targets all common spaces and surfaces shared by Customers, such as seats, rods, windows, tables or luggage compartments, as well as bathrooms and driving cabins.

Check at YouTube CP

The bar and restaurant service of the Alfa Pendular and Intercidades trains (meal service, cafeteria and bar) is suspended. The distribution of headphones and magazines is not carried out either.

The transport of bicycles is forbidden on all trains.

It is recommended to adopt very important small gestures to ensure that everyone travels safely:

  • Wash your hands regularly with soap and water
  • Cover your mouth and nose with your arm when coughing or sneezing
  • Avoid contact with other people if you are ill

Check here the detailed information on COVID-19.