The SIM - Integrated Mobility service, is a centralised telephone service - 707 210 746 *(707 210 SIM), aimed at helping Reduced Mobility Passengers and can be contacted 24 hours a day for information and services.
SIM service requests are assessed during normal office hours, weekdays between 9:00 and 18:00.
* €0.10 (from landline) | €0.25/min (from mobile phone) + VAT
The service lets Reduced Mobility Passengers:
- CP train and station accessibilitiy;
- access equipment;
- special rates;
- other services for these passengers;
- other points of interest or how to send suggestions;
- assistance during boarding, the journey and leaving the train;
- Help in planning a journey with the best conditions of comfort and safety;
- Request assistance during boarding, the journey and leaving the train.
Conditions of Use