Reusable cards - Navegante

Load each operator’s monthly passes, multimodal passes and multi-operator passes onto the one card.

The "Navegante is a personal and inalienable card containing contactless technology, that allows access to various transport operators in the Lisbon metropolitan area. This card lets you load the monthly passes for each operator, intermodal passes and multi-operator passes.

See Conditions of issuing and use of the Navegante Card here.

Benefits

If you have a Navegante card, you also get a series of benefits from various entities.

Check all benefits at the Viva web page, which now has the possibility of registration without needing a citizen's card.

Where to get a card

You can ask for a Navegante card from any CP, Carris, Metro, Fertagus or Transtejo ticket office (except for the Lisboa Viva Jovem card which is exclusively a CP product).

Normal requisition - Lisbon urban ticket offices:

cost of the Normal, Child, Youth, Retiree/Pensioner and Senior Citizen card - €7.00;
cost of the 4_18 and SUB23 card - €3.50;
time for delivery: 10 working days.

Urgent requisition - Campolide ticket office.

cost of the Normal, Child, Youth, Retiree/Pensioner and Senior Citizen card - €12.00;
cost of the 4_18 and SUB23 card - €6.00;
time for delivery: 24 hours on the next working day

See the opening hours ticket offices: Sintra e Azambuja Lines, Cascais Line and Sado Line.

Required documents

General

Duly completed requisition.
Original ID Booklet (children up to 10) or ID (EU citizens) or passport or driving licence (Portuguese citizens) or residence authorisation.
Recent original, colour passport photograph with plain background and head uncovered, without dark glasses, except in cases with due grounds.

Specific for Retirees/Pensioners

Proper form with members of household, duly proven by the civil parish of the place of residence.
Proper form with the household income duly proven by the respective tax office (this amount can also be proven using a copy of the tax return or a declaration from the tax office). The household annual income has to be equal or less than 14 times the minimum monthly wage.
Original and photocopy of a document proving the amount of the pension, issued by the 'Caixa Geral de Aposentações' or the 'Caixa Nacional de Pensões'.

Specific 4_18, SUB23 and Jovem

4_18 and SUB23
Youth

Navegante card warranty

The Navegante card has a two-year warranty as of when it is issued, against electrical failures and factory defects.

Failure or loss of a Navegante card with valid tickets on it.

You can ask for a replacement slip at the Customer support offices Rossio and Cais do Sodré, under the following conditions:

Failure

The pass was bought from CP or at an ATM machine.
Present the original ticket receipt.
Present a new Navegante card or prove the requisition of a new card using the delivery slip.

Loss

The pass was bought from CP or at an ATM machine.
Present the original ticket receipt.
Present a new Navegante card or prove the requisition of a new card using the delivery slip.

VIVA GO

The VIVA GO service is an innovative solution of transport payment, associating a Navegante card to a post-payment method through a bank account.

To access this service, you just need to go to an ATM machine and associate your Navegante card to your bank card. You shall select the VIVA GO option available at the “transportes” menu.

The VIVA GO service can be used in the following transport operators: CP, Carris, Fertagus, Lisbon Metro Network, Metro Sul do Tejo, Soflusa and Trantejo. It allows the payment of journeys as they are used. In CP, each use is €1.90.

Before boarding the train you must always validate your Navegante Card in the equipment for that purpose located at the stations (card readers or access control doors).

Further details at portalviva.pt and multibanco.pt/vivago