Navegante reusable card

General

• Completed application form.
• Citizen's Card, ID (EU citizens), Passport, Driving Licence (national citizens) or Residence Permit.
• Recent, original, colour, passport-sized photograph, with a plain background, bareheaded, without sunglasses - except in specific, duly substantiated situations.

Pensioners only

• Form showing the composition of the household, duly certified by the local parish council.
• A separate form showing the household's income, duly certified by the respective tax office (this figure can also be proven by a copy of the IRS declaration or a separate declaration from the tax office). The household's annual income must be equal to or less than the minimum monthly wage, multiplied by 14.
• Original and photocopy of the document proving the value of the pension, issued by the Caixa Geral de Aposentações or Caixa Nacional de Pensões.

Students only  (Under 18 and Under 23)

    Free for school pupils and students - Go to the points of sale.

Specific Social+

• Social+

Family only

Fill in the Navegante Família application form and submit the necessary documents for yourself and your family members.
If there are beneficiaries over the age of 18, a Declaration od Representation (save, fill in and print) must be submitted for each member of the household.

Submission of the Application for access to the navegante família and other documentation does not guarantee acceptance of the application.

See the general terms and conditions here

The Navegante card can be requested at any CP, Carris, Metro, Fertagus and Transtejo sales point (except for the Navegante Jovem, an exclusive CP product).

It can also be requested at the Carris Metropolitana Navegante spaces, Navegante points and Portal VIVA.

Normal application - at the ticket offices of the Lisbon Urban Trains:

• cost of the Normal, Young, Retired/Pensioner and Third Age Card - €7.00;
• cost of the Young Student Card (Under 18+TP and Student Under 23+TP) - €3.50;
• delivery time: 10 working days.

Check the opening times of the Sintra/Azambuja, Cascais and Sado line ticket offices.

The "Navegante" card is guaranteed against electrical faults and manufacturing defects for 2 years from the date of issue.

You can request a replacement ticket at the Customer Assistance Offices in Rossio and Cais do Sodré Stations in the following situations:

Fault

• The ticket was bought from CP or an ATM.
• Present the original receipt for the tickets.
• Present a new Navegante card or prove the requisition of the new card by showing the receipt.

Loss

• The ticket was bought from CP or an ATM.
• Present the original receipt for the tickets.
• Present a new Navegante card or prove the requisition of the new card by showing the receipt.

The VIVA GO service is an innovative solution for transport payment, associating a Navegante card with a post-payment modality through a bank account.

To access this service, go to an ATM and associate your Navegante card with your bank card. You will have to select the VIVA GO option in the "transport" menu.

The VIVA GO service can be used on the transport operators CP, Carris, Fertagus, Metropolitano de Lisboa, Metro Sul do Tejo, Soflusa and Trantejo and allows you to pay for journeys as you use them. On CP, each use will cost €2.00.

Before boarding, you must always validate the Navegante Card in the stations' equipment (validators or access control gates).

For more information, visit portalviva.pt and multibanco.pt/vivago