Intercidades 730 and 731 – Refund and Reissue

CP informs that the Intercidades 730 and 731 trains will circulate between Lisbon Santa Apolónia and Valença as of April 25, 2021. Changes to post-sale conditions are required for tickets purchased until April 16.

Requests for reissue or refund of tickets purchased until April 16, 2021, for these trains at the Online Ticket Office, Customer Care Line or CP App, must be made at a CP ticket office, up to 30 minutes before the train departure from the customer's station of origin.

Refund requests will also be accepted through Contacts by sending a scan of the original ticket, indicating Name, Postal Address, IBAN and Taxpayer number, up to 30 minutes before the train departure from the customer's station of origin. This validation will be made by reference to the time of entry of the request in the online form in Contacts

The regulated rates will only apply after these deadlines.

You can contact our Customer Care Line (707 210 220), our Customer Assistance Offices and CP Ticket Offices for any further questions.