Refunds or exchanges of tickets and passes paid with a bank card

We inform that the value of refunds or exchanges of tickets and passes paid with a bank card is made exclusively on the card used in the purchase.

All the abovementioned operations are not possible without presenting the card.

Before heading to a ticket office, please make sure that you have the card.

We appreciate your understanding and we would like to apologise for any inconvenience. You can contact our Customer Care Line for any further questions – 707 210 220 (€0.10/min – land line | €0.25/min – mobile networks + VAT).