20/10/2025

CP at the Accessibility Talks initiative

National Accessibility Day, 20th October

To mark the National Accessibility Day on 20th October, CP – Comboios de Portugal (Portuguese Trains) will participate in the Accessibility Talks initiative, promoted by the Salvador Association, which aims to raise awareness of the importance of inclusion and accessibility.

Since the year 2000, the Company has been developing measures within the scope of inclusive mobility, with concrete solutions (link to Customers with Specific Needs):

  • Adviser for Customers with Specific Needs (Diogo Martins);

  • Advisory Board, which includes associations representing people with disabilities: ACAPO, ADFA, APD, APS, CNOD, Fundação LIGA, the National Rehabilitation Institute (INR), Infraestruturas de Portugal (IP), and the National Association of Portuguese Municipalities;

  • Integrated Mobility Service (SIM), which provides free assistance to Persons with Reduced Mobility (PRM) at all stations across the country, 84% of which allow boarding and alighting for Customers using wheelchairs;

  • Reduced fares with up to 75% discount (and 25% for an accompanying person).

The following service innovations are also being implemented for customers:

  • Following the reopening of the Beira Alta Line, the Regional service between Pampilhosa and Vilar Formoso features trains accessible to Customers in wheelchairs, with visual and audible information and an adapted toilet. The conclusion of the Algarve Line’s electrification will help ensure that the Regional service between Vila Real de Santo António and Lagos can also be operated by the same type of train.

  • Acquisition of 22 diesel-electric multiple units for the Regional service and 117 new suburban and regional electric multiple units, all in accordance with European accessibility standards*.

* In addition to minimising physical obstacles, issues such as lighting, contrast, aids to movement inside, customer information (signage, information pictograms, passenger information screens) are considered.

Recently, improvements have also been made to the service provided, including new, suitably adapted automatic ticket vending machines, a real-time information platform, and a new CP website and app (candidates for the Silver Accessibility Seal)."