At the Online Ticket Office, you can get your ticket for the Alfa Pendular, Intercidades, Regional, InterRegional, Coimbra Urban Trains and an add-on to a journey on the Oporto Urban Trains, up to 60 days in advance or just 15 minutes before the train departs from its departing station, and benefit from several discounts and special offers:

 Return

 Trade agreements
 Child  CP/ACP agreement
 Youth  Portuguese Red Cross
 Youth Card  Promo Ticket
 Senior citizen  TrainSharing

B2B agreements                    

 Rail&Fly Azores Airlines

Rail&Fly Emirates

 MSC Cruises

Special Needs Customers

 

Whenever you use Regional or InterRegional trains as an addition to Alfa Pendular and Intercidades services, you can get 65% off the Regional or InterRegional tickets. This discount only applies if the Regional or InterRegional tickets are bought together with and on the same ticket as the Alfa Pendular or Intercidades journey and up to a maximum of 25% the total journey cost. If you choose to use any other Regional or InterRegional discount, it replaces the 65% discount. This discount cannot be used in conjunction with any other special offers, except return ticket discounts.

The following products and services are available online to add to your journey:

The following products are also available online:

You have to be registered on myCP to make a purchase and you can use the following means of payment: PayPal (paying from your account or using your card, without having to register), credit card, debit card (Visa or MasterCard  that has a security code on the back of the card) and MB WAY.

Online ticket office terms and conditions

Once you have bought your ticket, you can see all the information you need for your journey:

  • In the PDF sent by email,
  • In the SMS, if you asked for one;
  • In the “Journey history in myCP, in cp.pt;
  • In the "Your tickets" area of the CP App.

The tickets purchased online are personal and non-transferable and they are only valid for the chosen day(s) and trains. If the Customer needs to use another train, the ticket must be reissued in accordance with the foreseen conditions.

On board the train, you have to prove your identity using the ID document you mentioned when you bought your ticket. On the Oporto urban trains, you also have to show a printed or digital copy of your ticket. If you have a special rate ticket, you have to show a document that gives you the right to a discount (in the case of old age, any original or certified copy will suffice). Otherwise, and in cases where the ticket has been changed or refunded, you are considered to be travelling without a valid ticket and can be fined (Law 28/06 of 4 July).

The PDF ticket works as a receipt for tax purposes.

If you do not complete the Name/Tax number fields, in the ticket data for tax purposes, your ticket will be issued by default with tax number 'Final User'. Once the ticket has been issued, in the first 30 minutes after it has been bought and up until 30 minutes before the train leaves from the station where the customer gets on, all the travel conditions can be changed once including altering or correcting the tax number.

Customers who buy tickets to or from Oporto-Campanhã, Coimbra-B and Lisbon Oriente, can use the Oporto, Coimbra and Lisbon urban trains respectively for free, to get to or from Oporto São Bento, Coimbra Cidade, Lisbon Santa Apolónia, Areeiro, Entrecampos and Sete Rios. Customers travelling between Lisbon and Faro, starting or ending their journeys at Pinhal Novo station can use the Lisbon urban trains all along the Sado line.
In these situations, the long-distance tickets are valid on the local services in the hours before the long-distance service departs and one hour after it arrives.

Reduced Mobility Customers requiring help while boarding and disembarking the train should consult the SIM – Integrated Mobility Service – Procedure Manual and the list of stations with SIM for Wheelchairs and Mobility Scooters. They should also make sure to book the SIM.

When you buy our tickets through the online ticket office using Visa or Mastercard, you are making a transaction with 3-D Secure.

The 3-D Secure protocol provides greater security for online purchases since, when you make the transaction, it checks that the person making the payment is the legitimate holder of the card that is being used for the online purchase.

When you reach the payment phase of the purchase operation, a bank form appears where you have to enter the bank card details and the authentication credentials, which only the card owners knows.

Most Portuguese banks have opted to send their clients SMS codes so they can authenticate the transfer being made.

If you have not yet associated your bank card with 3-D Secure, your Visa or Mastercard payment may be refused.

Please contact your bank for further details about authentication methods and how to use them in your online purchases.

Alfa Pendular, Intercidades and journey add-on

Up until 30 minutes up until the train leaves the customer's departure station:

In the 30 minutes after buying your ticket you can alter in “Your Tickets” area, on cp.pt all the travel conditions once.

  • If there is any amount to be paid – the amount of the original transaction will be returned to the account connected with the card used in the original transaction and a new transaction will be debited from any card you want to use.
  • If there is any amount to be paid back – the difference will be returned to the account connected with the card used in the original transaction.

After this period, and up to 30 minutes before the train leaves where you get on, you can make one alteration in “Your Tickets” area, on cp.pt or from any CP ticket office (in each direction) as long as the departure and destination points remain the same.

  • Completely alter the journey (as long as it has not been partially used) – so you can change the name of the ticket holder, date, time, service, class, seat, discount and the products that are associated with the journey.
  • Partially reissue the ticket (only outward or return leg) – meaning you can alter the date, time, services, seat and associate meal bookings.
    • If there is any amount to be paid – the amount of the original transaction will be returned to the account connected with the card used in the original transaction and a new transaction will be debited from any card you want to use.
    • If there is any amount to be paid back – the difference will be returned to the account connected with the card used in the original transaction.

All these operations are exempt of any reissue fee.

A change to the name of the ticket holder and/or the person’s ID document is possible for tickets that can be reissued and that have not been partially used or reissued already. There is no charge for this operation and they can still be altered again later. This alteration can be made in “Your Tickets” area, on cp.pt.

Between the 29 minutes before the train the train leaves the customer's departure station and over the next 2 hours:

One reissue per transaction can be made in “Your Tickets” area, on cp.pt or at a customer's departure station.

This operation implies a revalidation charge (€4) and:

  • If there is any amount to be paid – the amount of the original transaction will be returned to the account connected with the card used in the original transaction and a new transaction will be debited from any card you want to use.
  • If there is any amount to be paid back – the difference will be returned to the account connected with the card used in the original transaction.

If you ask for the reissue at a ticket office, the ticket may be presented on paper, by SMS or at the CP APP. The original ID document indicated on the ticket must also be presented. 

If any ticket has been partially reissued at a ticket office, the other leg of the journey also has to be reissued at a ticket office.

No reissue requests are accepted after this deadline.

As with the purchase process, the 60-day advance limitation also applies to the reissue in terms of the new journey date.

 

Regional, InterRegional and Coimbra Urban Trains

Up until the train leaves the Customer's departure station:

In the 30 minutes after buying your ticket, you can change all the journey conditions once in the “Your Tickets” area, at cp.pt.

  • If there is any amount to be paid – the amount paid in the original transaction will be returned to the account connected to the card used and a new transaction will be debited from the account of any card you want to use.
  • If there is any amount to be paid back – the difference will be returned to the account connected to the card used.

After this period, and up to the time of departure from the Customer’s departure station, a single reissue (per direction) is allowed in the “Your Tickets” area, at cp.pt or at any ticket office, always maintaining the same origin and destination.

  • Full reissue of the ticket (as long as it has not been partially used) – it allows you to change the ticket holder, date, time, service, discount and the products associated to the journey.
  • Partial reissue of the ticket (only outward or only homeward) – it allows you to change the date, time and service.
    • If there is any amount to be paid – the amount paid in the original transaction will be returned to the account connected to the card used and a new transaction will be debited from the account of any card you want to use.
    • If there is any amount to be paid back – the difference will be returned to the account connected to the card used.

All these operations are exempt from any reissue fee.

Up to 15 minutes after the train leaves the Customer's departure station, the reissue at the ticket offices of the Customer's departure station is allowed. A reissue fee of €1.50 will be added to this operation.

The change of the ticket holder and/or the corresponding identification document is available for tickets that can be reissued and that have not been partially used or reissued. There is no charge for this operation and it allows to carry out a reissue later. This change can be carried out in the “Your Tickets” area, at cp.pt.

If you ask for the reissue at a ticket office, the ticket may be presented on paper, by SMS or at the CP APP. The original ID document indicated on the ticket must also be presented. 

Alfa Pendular and Intercidades, and journey add-on

Up until 30 minutes up until the train leaves the customer's departure station:

If you do not use your transport ticket, you can request a refund in the “Your Tickets” area, at cp.pt or at any ticket office.

This operation implies a refund charge deduction of €4.

Between the 29 minutes before the train the train leaves the customer's departure station and over the next 2 hours:

If you do not use the ticket, you can ask for a refund at the ticket office only, where you were to begin your journey.

The amount that is refunded corresponds to 50% of the ticket price, subject to a minimum refund charge.

No refund requests are accepted after this deadline.

Regional, InterRegional and Coimbra Urban Trains

Up to 30 minutes before the train leaves the Customer’s departure station:

If you do not use the transport ticket, you can request a refund in the “Your Tickets” area, at cp.pt or at the ticket offices of the customer’s departure station.

This operation implies a charge deduction of 20% of the ticket price (the value of the deduction is never inferior to €1.50).

The amount to be paid back – in any of the abovementioned cases – will be later returned to the account associated to the card used at the purchase.

When requesting a refund at the ticket office, the ticket may be presented on paper, by SMS or at the CP APP. The original ID document indicated on the ticket must also be presented. 

The following cannot be refunded:

  • Partially, return tickets (whether or not partially used);
  • Return tickets, where one of the journeys includes Promo;
  • Tickets already reissued;
  • Promo tickets or tickets purchased under the TrainSharing special offer.

The special offer (Promo Tickets)  are valid for all destinations, if they are bought 5, 8 or more in advance (including the purchase day and up to a maximum of 60 days in advance) of the journey date.

The discount is limited to the number of special offer seats available on each train and cannot be used in conjunction with any other discounts.

The purchase or reissuing of special offer tickets is only guaranteed at the end of the purchase or reissuing process, respectively. The price is shown at all steps of the purchase or reissue process, so if you do not want to proceed, for instance, if you could not get special offer tickets, you can cancel the process.

When asking to reissue tickets with a special offer, you can once again enjoy the discount (limited to the number of special offer seats available on each train), and the new journey date must be at least 5, 8 days or more into the future (including the purchase day and up to a maximum of 60 days), in relation to when the reissue was processed.

Outside these periods and conditions, the ticket is reissued for a ticket without discount and the difference in prices will be charged.

Special offer tickets can be reissued, but not refunded.

Return tickets where one of the legs of the journey includes the special offer, cannot be refunded.

The TrainSharing discount tickets are only valid for return journeys on Tuesdays, Wednesdays and Thursdays to all destinations in any class on the Alfa Pendular and Intercidades trains.

The discount does not apply to Tuesdays if Monday was a public holiday or to Thursdays if Friday is going to be a public holiday.

The discount applied to groups of 3 or 4 people travelling together on then return journey on the same day, train, class and to and from the same places, who get 30% or 40% off respectively.

The TrainSharing tickets cannot be reissued or refunded and cannot be used in conjunction with other discounts or special offers.

In the CP/Zoo and CP/Yellow bus products, you have to print the voucher to be able to use the other services (Zoo admission and access to the Yellow bus buses).