Special Needs Customers

We guarantee access for all disabled passengers who use rail transport at the stations and on the trains.

We have an Advisor for Special Needs Customers, whose job it is to boost the confidence of these customers and continually improve the services the company provides.

The main tasks of the Adbisor for Special Needs Customers, lieutenant colonel António Neves, involve advising the company about practices that defend and promote accessibility to CP services by all special needs citizens, drawing up lists of access obstacles and defining priorities in the adoption of measures that make mobility an acquired right.

Contact us:

apoiocliente@cp.pt
CP – Comboios de Portugal
Calçada do Duque, n.º 20
1249-109 Lisboa
Portugal

The SIM service for disabled passengers can be contacted on (+351) 707 210 746 *(707 210 SIM) and is available 24 hours a day for information and to provide services.

Special Needs Customers can get information about the following:

  • access to our trains and stations;
  • access to equipment;
  • sales terms and conditions;
  • other services aimed at these passengers;
  • other information points and sending suggestions;
  • assistance service on boarding, during the journey and deboarding;
  • help planning your journey, offering you better comfort and safety;
  • asking for assistance on boarding, during the journey and deboarding.

Thank you for choosing CP, you can contact our Customer Care Line for any further details - 707 210 220 (€010/min – land line | €0.25/min – mobile networks + VAT). Calls from abroad at international rates.

If you need information about taxis for the disabled in Lisbon or Oporto, please check here.

What is it?
It's an agreement between CP – Comboios de Portugal and the INR – National Rehabilitation Institute to minimise the mobility difficulties of passengers with limited autonomy. The agreement lets any disabled person with a disability of 80% or more to get a 75% discount off the full price when they buy transport tickets. These passengers can also get a ticket for an able-bodied companion at 25% the full price for the same train, class and route.

What services is it valid on?
The agreement is valid for any route in Turística/2nd class on Alfa Pendular, Intercidades, Regional, InterRegional and urban trains.  

How can I take advantage of this agreement?
You have to show your ”Medical Multiuse Disability Certificate” or “Armed forces disability card” or a photocopy.
To buy the 25% off ticket for the companion, they must not have any kind of disability that limits their mobility.

Alfa Pendular and Intercidades prices rounded up to the nearest 50 cents.

On sale from: The tickets can be bought from the Online ticket office, Customer care line or CP ticket offices.

Comments:
The benefits of this agreement do not cover the free use of any other service.
Cannot be used in conjunction with any other discounts or special offers.