Name is required
Contact email is required Contact email is not valid
Motive is required
Select motive
Service is required
Detailed description is required

* Required Fields

Contacts

CP - Comboios de Portugal

Calçada do Duque, n.º 20

1249-109 Lisboa

Portugal

Calls from within Portugal: 707 210 220 (€0.10/min - land line | €0.25/min - mobile network) + VAT.

  • Calls from abroad: (+351) 707 210 220 (cost of international call)

Integrated mobility service: 707 210 746 (€0.10/min - land line | €0.25/min - mobile network) + VAT.

We provide real time "Online support". 

The customer assistance offices are spaces that have been designed exclusively for our customers and their purpose is to provide personal customer care regarding train times, connections with other transport networks, complaints/suggestions, lost and found, and so on. 

The customer assistance offices provide information about all our products and services: Lisbon, Oporto and Coimbra urban services, Long-Distance, Regional/InterRegional and International.

Opening hours and locations:

  • Lisbon Santa Apolónia - 06:40 - 22:10, every day;
  • Lisbon Oriente - 00:h40 - 22:10, every day;
  • Cais do Sodré - 09:00 - 19:00, working days. Passe Social from 9:00 to 18:00, working days.
  • Rossio - 08:00 to 19:00, working days. Passe Social from 9:00 to 18:00, working days. 
  • Oporto São Bento - 09:00 - 18:00, every day;
  • Oporto Campanhã - 07:00 - 11:30, 12:30 - 19:00 and 20:00 - 23:00, every day.
  • Form (on the left-hand side of this page).
  • Form available from stations and points of sale.
  • Complaints' book.

Advisor for Special Needs Customers
Ten. Cor. António Neves
CP - Comboios de Portugal
Calçada do Duque, n.º 20
1249-109 Lisboa

Email: apoiocne@cp.pt

Book here

Alfa Pendular, Intercidades, Sud Expresso, Lusitânia Comboio Hotel, Celta, InterRegional and Regional trains

Email: GRUPOSLC-RG@cp.pt

Lisbon urban trains
Email: gruposlisboa@cp.pt

Oporto urban trains
Email: gruposcppt@cp.pt