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Alfa Pendular
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| Carriage of bicycles | |
| | Bikes can be taken on the Alfa Pendular and Intercidades trains so long as they have the wheels removed and are packed as luggage that is no larger than the individual luggage space per passenger in the luggage racks or uinder the seats. | 
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| Customer Assistance Office | |
| | The Customer Assistance Office can help you personally, to respond to any requirements you may have as regards theAlfa Pendularservice .
If the Customer Assistance Office is closed you can call us at the CP Call Center on 808 208 208. Customer Assistance Office opening times -
Lisbon Sta. Apolónia - 06h30 - 23h45 -
Lisbon-Oriente - 06h30 - 23h45 -
Oporto Campanhã - 07h00/11h30 – 12h30/19h00 – 20h00/23h30 | 
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| Ticket reissues | |
| | Conditions - You can request to change the day or train for your journey at any long distance ticket counter or on-line if the tickets were bought through the netTICKET system. No charge is made for reissuing the tickets up to 30 minutes before the train leaves. After this time limit there is a reissue fee and a new seat reservation charge: - until the time the train leaves, you can pay at any long distance ticket office - up to 2 hours after the train leaves from where you purchased the ticket or the beginning of the journey.
netTICKET conditions- You can request to change the day or train for your journey at any long distance ticket counter or on-line. No charge is made for reissuing the tickets up to 30 minutes before the train leaves its point of origin.
No requests to reissue the tickets will be accepted after this deadline.
If you ask for the ticket to be reissued at a ticket counter, you must present the ticket printout and the respective identification. | 
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| Refunds | |
| | Customer refunds 1. Whenever a customer does not use the ticket for the train or time it was purchased for, it can be refunded so long as it is presented to the ticket counter where it was purchased, or the origin of the journey, up to 30 minutes before the joutrney is due to begin. There is a €4.50 charge for these refunds. 2. If the passenger is unable to make the journey, they can request a 50% refund within two hours after the journey was due to begin, upon payment of a surcharge. 3. Partially used tickets cannot be refunded (after the first leg of a return ticket) or tickets that have already been reissued. 4. If the tickets have been bought online through the netTICKET system, they can be refunded up to 30 minutes before the train leaves the origin (on the outward leg of a return ticket. There is a €4.50 charge for these refunds. No refunds can be made after this deadline. Refunds for delays 1. The passenger has the right to a full refund if the operator is responsible for a delay of more than 50% over the estimated journey time.
2. The passenger has the right to a 50% refund if the operator is responsible for a delay of more than 60 minutes over the estimated journey time.
3. Whenever both the above points are valid for the same ticket, the passenger will have the right to the more favourable.
4. The above mentioned refunds do not cover:
a. Passengers travelling for free,
b. Passengers who cannot show their ticket for the time of the delay.
c. Passengers who buy their tickets or board the train after the announcement of the delay.
5. Refunds may be requested up to 30 days after the delay. | | 
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