|
 |
|
Sud Expresso
|
| Pets | |
| | Pets can only be taken in the sleeping carriages and whenever the cabin is sold to single group. Under these conditions you may take: Small pets So long as they are properly enclosed in a travelling box that can be carried as hand luggage. No more than two animals be be taken in the one cabin. Dogs not in boxes Must be muzzled and on a short lead and the owners must have the up to date vaccination certificate and license. Only one dog is allowed per cabin. Guide dogs Do not need to be muzzled but the owner must have their vaccination certificate and license. Only one dog is allowed in each cabin. | 
| | |
| Top |
| Lost and Found | |
| | The Passenger Support Office also works as a deposit for all the objects found on the trains and in the stations. If you have lost anything, you can phone in and we will make a search through our computer system to see if the object has been handed in and advise you immediately where you can collect it. Passengers will have to go to the Support Offices to collect the objects. If you find any object on the train or station you can hand it in at the station or give it to the ticket collector. All our employees have strict instructions about how to deal with lost property and how to ensure it gets to the Passenger Support Office as quickly as possible. If the Passenger Support Office is closed you can call us at the CP Call Centre – 808 208 208. | 
| | |
| Top |
| Passenger Support Office | |
| | The Passenger Support Office offers personalised assistance, to respond to any requirements you may have as regards the Sud Expresso service.
If the Passenger Support Office is closed you can call us at the CP Call Center on 808 208 208. Passenger Support Office opening times: -
Lisbon Sta. Apolónia - 06h30 - 23h45 -
Lisbon-Oriente - 06h30 - 23h45 -
Oporto Campanha - 07h00 - 11h30/12h30-19h00/20h00-23h30 -
Oporto São Bento - 08h30 - 20h00 | 
| | |
| Top |
| Ticket reissues | |
| | Sud Expresso Tickets can only be reissued for another class or date once and this must be until 30 minutes the train leaving the point of origin. The reissued ticket date must be within four months of the original date.
Return tickets cannot be reissued if the outward leg of the journey has been used
. TGV Tickets may be reissued for free up until the eve of the journey. If requested on the day of the journey but before the trains leaves there is a 50% discount of at least €10. The reissued ticket must be requested within three months.
No tickets are reissued after the train has left.
| | 
| | |
| Top |
| Refunds | |
| Unused ticket refund Sud Expresso Refunds can be requested from any CP international ticket office, if the ticket was bought from CP, or from the travel agent where you purchased your ticket. You may request a refund up to 30 minutes before the train leaves its starting point and you will receive 90% of the ticket price. After this deadline, the refund will be 50% minus a €5 deduction. If the first leg of a return journey has already been made, the refund will bear in mind the difference between a single and a return ticket and will be 90% or 50% of the price depending on whether the request is made more than 30 minutes before the train leaves its starting point or not. TGV
You must ask for your refund at the station where you bought your ticket. If the request is made before the train leaves the point of origin, there will be a 90% refund less a €5 change No refunds will be made once the train has begun its journey. Refunds for breach of contract on the Sud Expresso 1- Passengers have the right to a refund in the following cases: | COMPENSATION | | DELAYS | REFUND | | 1h to 1h59 | 25% | | 2h00 to 2h59 | 50% | | 3h00 or more | 100% | | | | | | | ON-BOARD SERVICES | REFUND | | No heating or air conditioning | 50% | | No Bar/Restaurant | 25% | | | | | | | ALTERNATIVE TRANSPORT (After beginning of journey) | REFUND | | Berths | Difference between the berth price and a second class seat. | 2- All compensation payments are cumulative but cannot be more than 100% of the ticket price with supplements. 3- The compensation for one leg of a return journey , consider 50% of the total price. 4- The following situations are considered to be Acts of Force Major for which no compensation is payable - Natural catastrophes (storms, avalanches, floods, landslides, fallen rocks etc.);
- Strikes;
- Route changes due to announced engineering works;
- Fires that started outside the service but which affect it;
- Terrorist attacks;
- Sabotage to the trains or infrastructures;
- Protests or public order problems;
- Interruptions to the service ordered by the courts or the government;
- Animals, vehicles or objects blocking the line.
5. In order to have the right to a refund, the passenger must present the ticket that has been punched by the train manager. 6. Passengers do not have the right to any refund if they purchased their ticket after having been advised of the delay. If they purchased the ticket prior to any announcement, they can: - Cancel the journey and ask for a full refund;
- Continue with the journey and later ask for the refund they have the right to.
7. The requests must be made within 1 month of the journey 8. Eurail and InterRail ticket holders are covered by the specific conditions regarding these products. | 
| | |
| Top |
|
|
|
|
